Norval or your hosting company's backups?

Backups are the floor. They restore yesterday, they do not stop today going wrong, and almost nobody has tried restoring one.

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Side by side

	Your host	Norval
Backups	Included, usually daily	Daily, and we restore one to check it actually works
Updates	Yours to do, or applied automatically with no testing	Applied and tested before they reach the live site
If an update breaks the site	You find out from a customer	We find out first and roll it back
Security	The server, not your site	The site itself: logins, plugins, hardening, headers
If you are hacked	Restore a backup, infection and all if it is older than the backup	Cleaned, closed and explained
Who to ask	A ticket queue	The person who does the work

Where your host wins

It is already paid for, and for a site nobody touches it can be enough.
Good hosts do keep the server patched.
One click restores are quick.

Where we do

A backup nobody has restored is a hope. We restore one so we know.
Hosts are responsible for the server. Nobody is responsible for your site unless you hire them.
Restoring after a hack usually restores the hack with it.

Honest answer

Keep the host backups, a second copy is worth having. We add the part where somebody is responsible for the site.

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